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5 ways social media helps your business create exceptional customer service

Dec24
by on December 24, 2015 at 11:38 pm
Posted In: Around the Web, Customer service, Insider, social first, Social Media

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Black Friday, Cyber Monday, Wishlist Wednesday, did I leave anything out? Ok, so Wishlist Wednesday isn’t really a thing, but what is something to note is that consumers have spent more money online than in-store – close to $4.45 billion – this Thanksgiving Thursday and Black Friday. It’s important to note that, for the first time ever, the majority of the browsing traffic came from mobile and tablet, accounting for 57 percent of online shopping traffic. With the holidays upon us, companies are bracing themselves for yet another boom in sales. This time mobile will be key in their customer experience…

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