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When it comes to the startup world, the more people you ask, the more ‘secrets’ they’ll share with how to achieve amazing growth. Some will say it’s about iterations at light speed, exhaustive user testing, or scaling as fast as you can. However, there’s a less jargon-filled and much simpler secret to super fast growth: customer service. According to the Touch Agency, more than one million people view tweets about customer service every week. Roughly 80 percent of those tweets are negative or critical in nature. Tech startups have to be plugged into the social world—but that also means word…
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