There are numerous articles about mistakes agencies make when working with clients, but those lists tend to be quite big, addressing everything – from communication style and understanding the business, to skipping steps in the design and delivering untested builds. At Five, we’ve been continuously learning and enhancing the way our agency works over the last eight years, and there are still things we could and should improve. The client *was* always right. I won’t go into differences between “good” and “bad” clients or try to educate you on how to be a good one. I also won’t repeat the basics,…

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