During Microsoft’s Build Conference earlier this year, CEO Satya Nadella delivered the three-hour keynote address, in which he highlighted his belief that the future of technology lies in human language. In this new wave of technology, conversation is the new interface, and “bots are the new apps.” While not as flashy as virtual reality nor as immediately practical as 3D printing, chatbots are nevertheless gaining major traction this year, with support coming from across the entire tech industry. The big tech enterprises are all entering the chatbot space, and many startups are too. The question is, why is so much…

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