I spend a lot of my time talking to executives from some of the most iconic companies in the world. They know artificial intelligence (AI) is critical to accelerating business growth, but I’ve been struck by how every one of them is now grappling with how to implement it in their business processes. AI isn’t well suited to perform all tasks, so the challenge is to find ways to optimize the interface between humans and machines. Integrating AI is more than just automating business processes — it’s about assisting employees and empowering them to work smarter and be more productive.…

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